Privacy Policy – How Bet Pro App Handles Your Data

1. Overview

This Privacy Policy applies to all users of the Bet Pro App platform — whether you are accessing the website on a desktop browser, the mobile site or the dedicated Bet Pro App for Android or iOS. It covers how we collect, store, process and protect your personal data, and outlines the choices available to you regarding that data.

Bet Pro App is built specifically for Pakistan players. When we ask you for personal information during registration or at any other point on the platform, it is because we genuinely need it — to verify your identity, process your PKR deposits or withdrawals, prevent fraud, or provide you with proper customer support. We do not collect data for its own sake.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the complete user agreement for Bet Pro App.

2. Data We Collect

The types of personal data we collect depend on how you interact with Bet Pro App. Below is a clear breakdown of what we collect and when:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law or for responsible gaming purposes (such as self-exclusion requests).

3. How We Use Your Data

Every piece of data we collect is used for a specific purpose. We do not process your personal data in ways that are incompatible with those purposes. Here is how your data is used on Bet Pro App:

• Account management: To create and maintain your account, verify your identity and keep your account secure.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and mobile wallets.
• Platform personalisation: To show you relevant promotions, cricket and PSL betting markets that match your activity and preferences.
• Fraud prevention: To detect and prevent unauthorised account access, suspicious transaction patterns and multi-account abuse.
• Customer support: To respond to your queries, complaints and account-related requests efficiently.
• Responsible gaming: To monitor gaming activity, identify signs of problem gambling and apply any limits or restrictions you have requested.
• Platform improvement: To analyse usage patterns and improve the performance, layout and content of the platform.
• Legal compliance: To meet any obligations required by applicable laws and regulations.

We will never use your data for automated decision-making that has a significant legal or financial impact on you without human review and the ability for you to contest the outcome.

4. Payments & PKR Transaction Data

Because all transactions on Bet Pro App are processed in Pakistani Rupees (PKR), we collect and process financial data specific to Pakistan's payment ecosystem. This includes reference data for JazzCash and Easypaisa mobile wallets, Raast instant payment identifiers, bank account details for bank transfers and card details for debit/credit card payments.

Payment data is treated with the highest level of security on our platform:

• Full card numbers and mobile wallet PINs are never stored on Bet Pro App's servers. Payment processing is handled through secure, encrypted channels.
• Only the minimum necessary payment reference data is retained to allow transaction reconciliation and to process future withdrawals.
• Your PKR transaction history is retained for the period required to comply with financial record-keeping obligations and to handle any disputes.
• Payment data is never shared with third-party marketing services or data brokers.

5. Sharing & Third Parties

Bet Pro App does not sell, rent or trade your personal data to third parties for their marketing or commercial purposes. Your data is yours. However, there are limited circumstances where we may share data with carefully selected third parties:

• Payment processors: To process your PKR deposits and withdrawals, relevant transaction data is shared with our payment partners (JazzCash, Easypaisa, Raast and bank partners). These partners are bound by their own privacy and security obligations.
• Identity verification providers: We may use third-party identity verification services to confirm your age and identity, particularly when processing larger withdrawal requests. These providers operate under strict data processing agreements.
• Platform technology providers: Some technical aspects of running the platform (such as hosting, analytics and fraud detection) involve third-party software providers who may process certain technical data on our behalf. These providers are contractually required to handle data securely and only for the stated purpose.
• Legal obligations: We may disclose personal data if required to do so by law, court order or in response to a lawful request from a relevant authority.

In all cases of third-party data sharing, we apply the principle of minimum necessary disclosure — sharing only what is needed for the specific purpose and nothing more.

6. Security Measures

We use a combination of technical and organisational security measures to protect your personal and financial data from unauthorised access, loss, alteration or disclosure:

• Encryption: All data transmitted between your device and Bet Pro App is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis. All staff with access to personal data are trained in data handling responsibilities.
• Two-factor authentication: We support and encourage the use of two-factor authentication (2FA) on your Bet Pro App account to prevent unauthorised logins.
• Fraud monitoring: Automated systems monitor account activity around the clock to detect unusual login attempts, suspicious transactions and other indicators of unauthorised access.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your Bet Pro App account and never share your login credentials with anyone.

7. Cookies & Tracking Technologies

Bet Pro App uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is a plain-language breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preferences and ensure the betting interface operates correctly. You cannot opt out of essential cookies without affecting how the platform works.
• Analytics cookies: These help us understand how users navigate the platform — which pages are most visited, how long sessions last and where users encounter difficulties. This data is aggregated and anonymised and is used solely to improve the platform.
• Preference cookies: These remember your settings such as preferred sports markets, favourite games and notification preferences so that your experience feels personalised each time you return.
• Security cookies: These help us detect and prevent fraudulent activity, including bot logins and unusual session behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some features on Bet Pro App. We do not use third-party advertising cookies or share cookie data with ad networks.

8. Data Retention

We keep your personal data only for as long as is necessary for the purposes it was collected, or as required by applicable laws and regulations. In practice, this means:

• Active account data — retained for the lifetime of your account plus a reasonable period after closure to handle any outstanding disputes or queries.
• Financial transaction records — retained for a minimum period as required by standard financial record-keeping practices, typically several years.
• Support communications — retained for a reasonable period to allow follow-up on unresolved issues and to maintain service quality records.
• Technical and usage logs — retained for a shorter period, used primarily for security monitoring and platform performance analysis.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. Your Rights

As a Bet Pro App user, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and transparently:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly from your account settings.
• Right to deletion: You can request that we delete your personal data. Note that some data may need to be retained for legal or financial compliance reasons even after an account closure request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being investigated.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process data (such as for optional communications), you can withdraw that consent at any time without affecting data processed before the withdrawal.

To exercise any of these rights, contact our support team using the details in Section 12. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing a data request to protect against unauthorised access.

10. Children's Privacy

Bet Pro App is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under the age of 18. Our registration process includes age verification steps specifically designed to prevent underage users from creating accounts.

If we become aware that personal data has been collected from a user who is under 18, that account will be closed immediately, all data deleted and the matter handled in line with our responsibilities under our Responsible Gaming policy.

If you are a parent or guardian and believe your child may have created an account on Bet Pro App, please contact our support team immediately using the details in Section 12 and we will act without delay.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect how we handle your personal data, we will make a reasonable effort to notify registered users — either through a notification on the platform or via the contact details held in your account — before the changes take effect.

Continued use of Bet Pro App after any update to this Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with the updated terms, you may request account closure by contacting our support team.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is ready to help. We aim to respond to all privacy-related queries within 48 hours.